Reliable Worldwide Shipping From Dispatch to Delivery

At Nuvelliana, every order is carefully handled and shipped through trusted international logistics partners. We focus on secure packaging, accurate tracking, and consistent delivery performance from our warehouse to your doorstep. This Shipping Policy explains processing times, delivery estimates, tracking details, shipping costs, customs responsibilities, and important shipping conditions.

1. Order Processing

All orders are prepared, verified, and shipped within 3–5 business days after payment is successfully confirmed. This period includes order validation, quality inspection, and careful packaging. Once your order is dispatched, you will receive a shipping confirmation email.

• Processing occurs Monday to Friday, excluding official holidays.
• High order volumes may cause slight delays, with updates provided via email.
• Orders placed outside business hours are processed on the next working day.

2. Estimated Delivery Times

Delivery times vary depending on destination, courier routes, and local logistics conditions. The timelines below are estimates and may differ in some cases.

• Domestic delivery (if available): Usually 5–7 business days after dispatch.
• International delivery: Typically 14–21 business days depending on country and customs processing.

Delays may occur due to customs procedures, weather conditions, or courier-related disruptions. Tracking updates provide the most accurate delivery information.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination, package weight, and delivery method. All costs are clearly shown before order completion.

• Free shipping may be offered during special promotions or campaigns.
• Express shipping options may be available at an additional cost.
• Shipping fees are non-refundable once the order has been dispatched.

4. Order Tracking

Once your order is shipped, a tracking number will be sent to your email so you can monitor its journey in real time. You can also track your order anytime via our Track Your Order page.

5. Customs & Import Fees

International orders may be subject to customs duties, taxes, or import charges determined by local authorities. These fees are not included in product or shipping prices.

• All customs and import fees are the responsibility of the customer.
• Refused shipments may be returned, and refunds issued minus shipping costs.
• Customs delays are outside our control and may affect delivery timeframes.

6. Lost or Damaged Shipments

After dispatch, delivery is managed by the carrier. While we do not control transit operations, Nuvelliana will support you in resolving any shipping issues.

• If tracking shows delivered but you have not received it, check surrounding areas and contact the courier.
• Missing parcels may require an investigation with the shipping provider.
• If your order arrives damaged, keep all packaging and contact us with photos immediately.

7. Shipping Address Accuracy

Please ensure all shipping details are correct before placing your order. Nuvelliana is not responsible for delays or losses caused by incorrect or incomplete address information.

• Contact support immediately if you need to update your address before shipment.
• Address changes cannot be made once the order has been dispatched.

8. Returned & Undeliverable Orders

Orders that cannot be delivered due to incorrect details, failed delivery attempts, or refusal will be handled under the conditions below.

• Reshipping: Available after additional shipping fees are covered.
• Refunds: Processed after deducting original shipping costs.

9. Need Help With Shipping?

For any questions regarding delivery, tracking, or shipping details, please contact our support team via our Contact Us page.